The errors/problems discussed in this guide are:
- "No Modem Found"
- "Failed to get power status"
- "No SIM card found"
- Stuck on "Authenticating Profile..."
- "Verify Network"
- "Socket Exception"
If this message is generated, causes could be a lack of USB power to the modem, or the modem may have gone bad.
- Power off the controller.
- Un-screw the screws in the plastic cover on the TPC mesa.
- Disconnect the gray antenna wire from the corner of the modem. Gently push the two metal clips located on the edge closest to the cellular antenna toward the antenna to free the board. Gently lift up on the edge of the board and slide it free of the connector.
- Now reverse these steps with a modem from a controller that works correctly.
If you power the controller off and then back on during the race, any data you collected prior to the power off will NOT be lost. It can be found in the previous session. However, the antennas and controller will not collect reads when powered off.
If after replacing the modem you are successful in connecting the modem to the Cellular network then you will need to purchase a replacement Cell modem from ChronoTrrack.
If you receive the same error upon retrying the connection steps, it is more than likely caused by an internal COM board issue. This will require the controller be sent in for repairs.
Probable causes are: modem is not receiving USB power, or internal COM board has failed.
- From the main screen in BoxScore select Configure > File.
- Tap the USB button to cycle USB modem power
- Ensure Modem is powered on in the Upload Status screen
- Select Modem to connect to the cellular network.
- Tap ‘Connect Modem’. Once the status line at the top says “Profile Activated – Connected To modem”,
- Press the ‘Connect To Internet’ button.
- Verify that you are seeing no errors and that bytes of data are being sent.
If you encounter this error on race day and have taken these steps but are still encountering a modem issue, we recommend you network this controller with another that has active cellular connection in order to transfer and send tag data to the CCS servers. Send the controller in for repair as soon as possible.
Possible causes are the SIM card not being seated correctly in the card slot, the SIM card is not activated, or the modem may need restarted.
- Exit from the modem screen back to Upload Status screen.
- Select the Power button to turn Off the modem and again to turn it back On. Allow a few seconds between power off and power on.
- Once powered on, select Start to initialize and open the modem interface.
- Attempt to initialize the modem and verify that the SIM Card is found.
If SIM card is still not found, verify your SIM card is activated and seated correctly in the card slot. If the issue persists, try switching SIM cards in the controller. If the above methods still yield no results, check with your network provider to have the SIM tested and ensure that the data plan is active.
If the modem hangs on authenticating the profile this can mean one of two things.
- Poor cell reception in the area.
- Incorrect APN profile settings.
- First, check the APN settings for the profile you are using to connect to the servers.
- You will need to be connected to the modem, then select Get network & Profile at the bottom of the screen.
- Select Get APN to access the APN settings
- From the APN settings screen you can select which profile to view and edit from the drop down.
- For AT&T network SIM cards you will need the profile set to “att” and the APN set to “broadband”. You may also try isp.cingular.com. No user or password is necessary.
- For T Mobile Network SIM Cards your APN should be set to epc.tmobile.com, no user or password is necessary.
Altering the APN information will require the use of a USB keyboard!
- Be sure to select Set Profile, and Activate.
If you are using a carrier other than AT&T or T-Mobile, please see our APN guide videos on the Timer Forum under Training Videos > Networking
If these steps do not correct the issue, this may be a sign of poor cellular signal strength in the area. Many times, this is caused by 'cell saturation' - a large volume of devices connecting to the local tower at once.
This error is an indication that the server address set on the controller is not correct for a cellular connection.
Ensure the cellular server IP address is set correctly.
- Navigate to Configure > Network.
- If the IP is set to a different server address, select the IP and change to the primary ChronoTrack cell IP (18.104.22.168) then Apply settings.
- Return to the home screen, attempt to connect the controller, and verify it is working.
If this Error occurs, the cell tower your controller is connected to is oversaturated from too many devices connecting to it. Typically you might see this error at a large event with a crowded start line. Also this can happen at finish lines if there is a large crowd of spectators.
Ways to combat this are to ensure you have established a cellular connection as early before the race start as possible before large crowds gather. The earlier you connect the less likely you are to lose connection.
As the saturation lessens, the controller should reconnect automatically. However, it is recommended that you monitor the device and ensure you are connected.