Backup Server IP: 188.8.131.52
Backup Timer Portal: east04-us.chronotrack.com
Backup SimpleClient Connection: east04-us.chronotrack.com
Backup SimpleClient Port: 61612
Many times, you as Timers will be the first to notice an issue with the server. You are an invaluable resource in identifying Server issues, and we rely partially on reports from Timers to help us react in a timely manner. If you notice any abnormalities with connections or data streaming, please contact ChronoTrack support at (812) 759-7877
Note that not all issues affect every Timer. When the server goes down, it's usually very apparent that something is wrong. Generally, the most common server issue indicators are:
- A message from Athlinks' status.io service alerting you of an outage
- "Red Window" errors in SimpleClient when trying to access data on the Server
- All controllers lose connection to the Server simultaneously. This can also be caused by poor cell reception in the area.
- Controllers are connected and SimpleClient/StreamManager allow connection, but data is not flowing. (VERY rare)
Please attempt to re-connect controllers/restart streams after disconnect before calling Support. False alarms can be costly to other timers.
Switching to Backup
Controllers' Server IPs should be switched to the backup server IP: 184.108.40.206
Next, you should re-establish the connection to the server. After changing the IP and reconnecting, complete the steps below for SimpleClient or StreamManager.
If you are accessing the Server from SimpleClient, when you click the CCS connection button, enter the following information:
TCP Port: 61612
Enter your Username and Password as normal.
You can now stream your data normally.
If you set up tag filters on the Timer Portal's main instance, you will either need to apply them manually in the Select Session window of SimpleClient or set them up again in the backup instance at east04-us.chronotrack.com
If you are accessing the Server data from StreamManager, type east04-us-chronotrack.com into the address bar of your browser. This is the backup instance of the Timer Portal. If your controllers are connected to 220.127.116.11, you must use this instance. Log in, and select and stream the data as usual.
If you set up tag filters on the Timer Portal's main instance, you will need to create and apply them again on the backup instance.