Synopsis of Issue
For the moment in certain circumstances the ChronoTrack Media Uploader will errantly produce the error titled: "No Internet Connection". Sometimes this error will not clear out and will instead remain stuck, not allowing the upload process to continue.
To fix this issue the "cache" for the program needs to be deleted. Steps will be outlined below for this procedure for both PC and MAC.
Workaround for PC
Before we begin, by default "Hidden Folders" such as the AppData folder are not displayed and to be able to navigate to the correct folder, these will need to be unhidden. This can be done by going to View in the File Explorer and selecting the checkbox labeled "Hidden Items".
The workaround is relatively simple. First close the ChronoTrack Media Uploader. Go to File Explorer on your PC. Then go to your Local Disk (C:) and navigate to the Users folder.
Once in the User's folder navigate to the name of the current user account you are logged into. (The naming schema of this account will generally be whatever the account on the computer was named as, so it could be a name or an employee id number). Within this folder you should see a folder labeled "AppData". In the AppData Folder go to the folder titled "Roaming". Within the Roaming Folder you will then see a folder titled "ChronoTrack Media Uploader".
You will want to select this ChronoTrack Media Uploader Folder and delete it, as that will also clear out the Program's Cache. To Delete this folder, right-click it and select delete.
After having deleted the folder, reopen the ChronoTrack Media Uploader and you should the error has been cleared and you can now upload photos.
Workaround for MAC
You will be presented with this error on the MAC.
To clear this error, first make sure that the ChronoTrack Media Uploader is closed
Next, open Finder and navigate to your User Account folder. The User Account Folder Name could be set to the name of the user of the machine who is setup to login, or it may also be called Home.
If you cannot find it follow these instructions to add it to your favorites bar.
- Launch the Finder app.
- Go to the Finder menu.
- Select Preferences.
- Press Sidebar.
- Here, you need to activate the folder that has your name. Now, you can access the user folder with a single click from the Finder sidebar
The file folder we're looking for within the user account folder is hidden by default.
To show "Hidden Files", Hit Command + Shift + . (period), you should then be able to find the Application Support Folder.
Navigate into Library > Application Support
In the Application Support Folder you should find a ChronoTrack Media Uploader Folder.
Delete that folder and relaunch the ChronoTrack Media Uploader and the error should be cleared when you reopen the Media Uploader.