Introduction
If you navigate to athletes' Timing tabs, you might find tag reads that are in the expected frame for your event, but they are not being validated or used (highlighted green). If so, here are some troubleshooting steps to try and resolve the issue.
Invalid Reads
For any invalid read listed on an athlete's timing page, you find out details about why it's invalid. Hover the cursor over where it reads "invalid" and a tool-tip will appear with an explanation.
In the example above, this tag read at the start timing point is 11 minutes and 58 seconds outside the Max Accepted Time for this timing point. If instead a read was earlier than the Min Accepted Time, there would be a negative (-) indicator to the left of the time.
If this is a read that you want to be valid, you will need to navigate to Scoring > Course, and open the associated Timing Point by clicking the green bullseye. Adjust the Min or Max Accepted time there.
You can force an invalid read to be valid by clicking the Edit button in the athlete's timing page, and clicking the F button, for "force read". However, it is generally best practice to keep all athletes within the same strictures whenever possible.
Instead of showing an excluded time, it's possible the tool-tip will read "Under minimum interval duration" (see below), which indicates you have a MID setup that is invalidating that tag read.
If this seems to be a problem, you may need to adjust your MID's. See this article for details about setting up MID's.
In either case, you can also make individual adjustments by adding a manual tag read to athletes.
Valid Reads (but they're not being used)
In some instances, you may see a valid read on an athlete's timing page that is not being used (it does not have the green highlight indicating it has been selected).
Occasionally this is a scoring hiccup and CT Live just needs to have a rescore triggered. However, this is most commonly seen at the start, and it occurs when there is a valid start read, but no valid read that would complete that first interval for that athlete. In this case, nothing needs to be solved -- just wait for the interval to be completed, then CT Live will select that tag read at the start.